If your VRS 55 Enduro is not charging when placed on the dock, follow these steps to check the power supply, docking position and contact points.
1. Confirm Dock Power Supply
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Make sure the power cord is properly connected to the dock.
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Check if the indicator light on the dock is on.
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If not, try plugging the power cord into a different socket.
2. Check Charging Contact Alignment
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Move the robot away from the dock and place it back slowly.
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Ensure the charging contacts on the robot and dock align correctly.
3. Clear Any Obstructions
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Make sure there is enough space around the dock and no objects are blocking it.
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Remove dust or debris from:
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The surface of the cleaning dock
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Charging contact poles on both the dock and robot
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The interface area where the robot docks
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Ensure side brushes are not covering the charging contacts.
4. Clean the Charging Contacts
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Use a dry cloth to gently wipe the metal contacts on both the robot and dock.
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Check for any dirt or build-up that could interrupt the connection.
If the robot still does not begin charging after these checks, please contact the Floorbotics support team for further assistance.